We understand that sometimes things don’t work out, and we’re here to make the process as easy as possible. Here’s our simple policy for returns, refunds, and exchanges:
Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Requirements for return:
- You can only return your items within 7 days of receiving your order.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Sale items and final sale products cannot be returned.
Refunds:
- Once we receive your return, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used for your purchase.
- Please note, original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect item).
Exchanges:
- If you’d like to exchange an item for a different size or color, simply return the original item and place a new order.
- If you want to exchange for a defective or wrong item, we will cover the shipping costs for the return and replacement.
How to Return or Exchange:
- Contact our customer service team at info.rikkistudio@gmail.com to request a return or exchange.
- Ship the item back to us using a tracked shipping service. (We recommend using a service with tracking to avoid lost returns.)
- Once we receive your item, we will process the return, refund, or exchange as requested.
Shipping Costs:
- Customers are responsible for return shipping costs, except in cases of defective, damaged, or incorrect items.
- We recommend using a shipping service with tracking for returns to ensure the items reach us safely.
Want to apply for return?
Contact us at info.rikkistudio@gmail.com with your order number.