Refund and Returns Policy

We understand that sometimes things don’t work out, and we’re here to make the process as easy as possible. Here’s our simple policy for returns, refunds, and exchanges:

Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Requirements for return:

  • You can only return your items within 7 days of receiving your order.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Sale items and final sale products cannot be returned.

Refunds:

  • Once we receive your return, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used for your purchase.
  • Please note, original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

Exchanges:

  • If you’d like to exchange an item for a different size or color, simply return the original item and place a new order.
  • If you want to exchange for a defective or wrong item, we will cover the shipping costs for the return and replacement.

How to Return or Exchange:

  1. Contact our customer service team at info.rikkistudio@gmail.com to request a return or exchange.
  2. Ship the item back to us using a tracked shipping service. (We recommend using a service with tracking to avoid lost returns.)
  3. Once we receive your item, we will process the return, refund, or exchange as requested.

Shipping Costs:

  • Customers are responsible for return shipping costs, except in cases of defective, damaged, or incorrect items.
  • We recommend using a shipping service with tracking for returns to ensure the items reach us safely.

Want to apply for return?

Contact us at info.rikkistudio@gmail.com with your order number.

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